Limia Store Shipping and Delivery Policy

1. Order Fulfillment.

1.1 Orders in the Limia.pl store are fulfilled using a dropshipping model, which means that products are shipped directly from suppliers, mainly from China.

1.2 Orders are forwarded to the supplier within a maximum of 2-3 business days from the moment they are placed.

1.3 The total delivery time is between 5 and 30 business days, depending on the customer's location and the supplier. The final delivery time may vary depending on various factors, such as:

• Delivery location,
• Waiting time for customs clearance,
• Circumstances beyond the store's control (e.g., transport delays, unforeseen events).

1.4 In case of a delivery delay exceeding 30 business days, the Customer has the right to withdraw from the contract and receive a refund of the paid amount.

2. Delivery Costs.

2.1 Shipping costs are determined during the order placement process and depend on:

• The selected product,
• The country of delivery,

• The chosen delivery method.

2.2 Limia.pl store periodically organizes various promotional options. Information about available promotions will be visible on the website during order placement.

2.3 In case of a product return, the customer bears the cost of return shipping, unless the return is due to a product defect or a store error.

3. Shipping Information.

3.1 After the order is shipped, the customer will receive an email with shipping confirmation and a tracking number, allowing them to track the delivery status.

3.2 In case of delivery delays, the customer will be informed by email about the situation and the estimated waiting time.

3.3 The customer is obliged to check the condition of the shipment upon receipt. In case of package damage, the customer should immediately inform the store and the carrier.

4. Delivery Responsibility.

4.1 Limia.pl store is not responsible for delivery delays resulting from the actions of suppliers, logistics partners, customs clearance, or other unforeseen circumstances that may affect order fulfillment time.

4.2 The store is not responsible for any damage to products occurring during transport, but provides support in case of delivery-related complaints.

4.3 In case of a lost shipment by the carrier, the store will take action to clarify the situation and provide the customer with an alternative solution, e.g., sending a new product or a refund.

5. Contact

5.1 For any questions regarding shipping or delivery, please contact us at: kontakt@limia.pl

5.2 The store guarantees a response to inquiries within 24-48 business hours.